Return Policy
At Bodega, we strive to provide the best service to our valued customers. We understand that sometimes returns are necessary. Below is our return policy specifically tailored for wet products and hair tools:
Condition of Return Items:
Wet products and hair tools must be returned in their original, unopened packaging and in unused condition to be eligible for a return.
Timeframe for Returns:
Customers have up to 30 days from the date of purchase to initiate a return for wet products and hair tools.
Return Process:
To initiate a return, customers must contact our customer service team either via phone or email to request a return authorization number (RAN).
Once the RAN is issued, customers can return the item(s) to the address provided along with the RAN clearly marked on the package.
Refund or Exchange:
Upon receipt and inspection of the returned items, we will issue a refund to the original form of payment or provide an exchange for another product of equal value, as per the customer's preference.
Exceptions:
Items that have been used, opened, or damaged due to misuse are not eligible for return or exchange.
Special order items or products that have been discontinued may not be eligible for return, unless they are defective.
Shipping Costs:
Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to an error on our part or if the item is defective.
Restocking Fee:
A 20% restocking fee will apply for returns of wet products and hair tools,. This fee will be deducted from the refund amount.
Damaged or Defective Items:
If a wet product or hair tool is received damaged or defective, customers must notify us within 72 hours of receipt to arrange for a replacement or refund, without incurring any additional costs.
Customer Satisfaction:
At Bodega, customer satisfaction is our top priority. If customers have any concerns or questions regarding their return, they are encouraged to reach out to our customer service team for assistance.
By adhering to these guidelines, we aim to ensure a smooth and hassle-free return process for all our customers. Thank you for choosing Bodega as your wholesale distribution partner.
Condition of Return Items:
Wet products and hair tools must be returned in their original, unopened packaging and in unused condition to be eligible for a return.
Timeframe for Returns:
Customers have up to 30 days from the date of purchase to initiate a return for wet products and hair tools.
Return Process:
To initiate a return, customers must contact our customer service team either via phone or email to request a return authorization number (RAN).
Once the RAN is issued, customers can return the item(s) to the address provided along with the RAN clearly marked on the package.
Refund or Exchange:
Upon receipt and inspection of the returned items, we will issue a refund to the original form of payment or provide an exchange for another product of equal value, as per the customer's preference.
Exceptions:
Items that have been used, opened, or damaged due to misuse are not eligible for return or exchange.
Special order items or products that have been discontinued may not be eligible for return, unless they are defective.
Shipping Costs:
Customers are responsible for covering the shipping costs associated with returning the item(s) unless the return is due to an error on our part or if the item is defective.
Restocking Fee:
A 20% restocking fee will apply for returns of wet products and hair tools,. This fee will be deducted from the refund amount.
Damaged or Defective Items:
If a wet product or hair tool is received damaged or defective, customers must notify us within 72 hours of receipt to arrange for a replacement or refund, without incurring any additional costs.
Customer Satisfaction:
At Bodega, customer satisfaction is our top priority. If customers have any concerns or questions regarding their return, they are encouraged to reach out to our customer service team for assistance.
By adhering to these guidelines, we aim to ensure a smooth and hassle-free return process for all our customers. Thank you for choosing Bodega as your wholesale distribution partner.